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Sean D. Reyes
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Settlement With American Medical Collection Agency Over 2019 Data Breach

SALT LAKE CITY (March 11, 2021) — Attorney General Sean D. Reyes today announced that Utah, as part of a coalition of 41 Attorneys General, has settled with Retrieval-Masters Creditors Bureau d/b/a American Medical Collection Agency (“AMCA”) resolving a multistate investigation into the 2019 data breach that exposed the personal information of over 7 million individuals, including more than 21,000 of Utah’s residents and potentially exposed the personal information of up to 21 million individuals throughout the United States.   

Retrieval-Masters Creditors Bureau is a debt collection agency.  Under the name American Medical Collection Agency, or AMCA, the company specialized in small balance medical debt collection primarily for laboratories and medical testing facilities.  An unauthorized user gained access to AMCA’s internal system from August 1, 2018 through March 30, 2019.  AMCA failed to detect the intrusion, despite warnings from banks that processed its payments.  The unauthorized user was able to collect a wide variety of personal information, including Social Security numbers, payment card information, and, in some instances, names of medical tests and diagnostic codes. 

On June 3, 2019 AMCA provided notice to many states and began providing notice to over 7 million affected individuals that included an offer of two years of free credit monitoring. On June 17, 2019, because of the costs associated with providing notification and remediating the breach, AMCA filed bankruptcy.  To continue the investigation and take steps to ensure that the personal information of their residents was protected, the multistate coalition participated in all bankruptcy proceedings through the Attorneys General of Indiana and Texas.  The company ultimately received permission from the bankruptcy court to settle with the multistate, and on December 9, 2020, filed for dismissal of the bankruptcy. 

“When you go to the doctor, you expect your private information to be kept private,” said Attorney General Reyes. “In this case, that trust was violated. The companies involved didn’t do enough to protect patients’ personal data. We’re pleased there is a now remedy for Utahns victimized by this breach and encouraged that our collective efforts as states have spurred more protections for consumers moving forward.”

As part of the settlement, AMCA may be liable for a $21 million total payment to the states.  Because of AMCA’s financial condition, that payment is suspended unless the company violates certain terms of the settlement agreement. 

Under the terms of the settlement, AMCA and its principals have agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers. These include:

  • Creating and implementing an information security program with detailed requirements, including an incident response plan;
  • Employing a duly qualified Chief Information Security Officer;
  • Hiring a Third-Party Assessor to perform an information security assessment; and
  • Cooperating with the Attorneys General with investigations related to the data breach and maintaining evidence.

The Attorneys General of Indiana, Texas, Connecticut, and New York led the investigation, assisted by the Attorneys General of Florida, Illinois, Maryland, Massachusetts, Michigan, North Carolina, and Tennessee, and joined by the Attorneys General of Arizona, Arkansas, Colorado, the District of Columbia, Georgia, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington, and West Virginia.